Return & Refund Policy
Return & Refund Policy
At PecoToys, we want every parent and child to be happy with their purchase. Please read our policy carefully before placing an order.
When We Offer a Refund
We offer a refund only if the product you received is damaged or is the wrong item. We do not accept returns or offer refunds for any other reason.
Claim Window
You must report the issue within 3 days of delivery. Claims made after 3 days cannot be accepted.
Video Proof Required
To process your claim, you must send us a clear video of the parcel being opened (unboxing video) showing the sealed package, the label, and the damaged or wrong product. Claims without a video cannot be approved.
How to Raise a Claim
- Contact us on WhatsApp at +91 8949448125 or email pecotoys6@gmail.com within 3 days of delivery
- Share your order number and the unboxing video
- Our team will review your claim and confirm whether it is approved
- If approved, we will process your refund
Refunds
Approved refunds are issued to the original payment method for prepaid orders, and by bank transfer or UPI for Cash on Delivery (COD) orders.
Contact Us
- WhatsApp: +91 8949448125
- Email: pecotoys6@gmail.com
- Address: Katori Wala Tibara, Alwar, Rajasthan, India
- Hours: Mon–Sat, 10am – 7pm
